2. ServiceNow Config/CMDB Consultant - Contract

Submit your resume for ServiceNow Config/CMDB Consultant


Summary

• Must have delivered on ServiceNow Discovery and CMDB
• ITSM process expertise
• Configuration and CMDB concepts, vision through execution
• Lead all technical aspects of project delivery and solution delivery
• Be a key member of the overall implementation project team
• Prepare all client facing and internal deliverables that are technology related
• Provide Knowledge Transfer to Client Internal Team

Duration: 4 months Location: Oklahoma

Scale 1(Low) – 5(High)
Concepts

• Understanding of Information Technology Infrastructure Library (ITIL) concepts (4)
• Process Modeling (3+)
• Workflow Concepts (3+)
• Application Use concepts (4)
• Use Cases (3)

Technical (Scale 1(Low) – 5(High))

• Must have experience with SercviceNow Discovery and CMDB (5)
• May have any of the following ITSM products (BMC Remedy, CA, HP Openview etc.) (3)
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services) Knowledge of technical components such as LDAP, VPN, SSL and other such technologies (3+)
• Understand use of information (3+)

Functional

Attention to detail (5)
• ITIL concepts an awareness including Incident/Problem/Change and Config (4)
• Develop Requirement Documentation (3+)
• /Knowledge Transfer, Support users via hand-holding (4+)

Communications

  • Written Communications (4+)
  • Oral communications (5)
  • Presentation skills (4)

  • Personal

  • Pleasant disposition (4)
  • Self-managed; Be able to adjust to dynamically changing priorities (4)
  • Patience and understanding in all interactions (4)
  • Willing to be a change agent (4)
  • Works well within large teams (4)
  • Interacts and adjusts with peers (5)
  • Contributes in meetings (3)
  • Pursues innovation (2)

  • Educational/Training/Certification

  • BS or equivalent with at least 5 years experience
  • ITIL V2, V3 Foundation Certification

  • Travel

  • Up to 50% travel



  • Submit your resume for ServiceNow Config/CMDB Consultant