Advanced Systems Administration


The course teaches attendees about administering a ServiceNow system, fine-tuning features based on organizational needs and how to automate more processes. This two-day course provides hands-on practice for implementing new workflows and changing system settings.

Best practices around a core set of ServiceNow applications are detailed and applied to course work. Starting with a requirements document, attendees implement workflows and system enhancements to a ServiceNow system that has been in production for approximately six to 12 months.

A combination of course content and lab work helps attendees learn to:

•Capture class work in update sets to understand their purpose and movement
•Implement new workflows that use a variety of activities to understand how records are generated from workflows
•Coordinate service catalog options, including two-step checkout, cart controls and variables
•Create and link Content Management System (CMS) content blocks and pages to present a menu of services to ServiceNow users
•Use a database view and trend data to run reporting and discuss field color assignment and security controls in relation to reporting
•Implement a Web Services integration and learn about the possible data paths into ServiceNow
•Set system controls that direct the right data to the right users at the right time
•Investigate performance issues, learn how to use troubleshooting tools and use system logs to find issues

Who Should Attend: This course is designed for ServiceNow administrators and consultants who maintain ServiceNow systems – in production for approximately six to 12 months – and who have successfully passed the System Administration certification.

•Certified System Administrator
•Successful completion of CodeAcademy’s JavaScript course is recommended
•Scripting in ServiceNow is highly recommended

Certification: Attendees must have passed the System Administrator Certification Exam.
How to Attend: Please register here

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