Service Design

VA Associates brings together People, Process and Technology in alignment with clients' business needs and goals to assist in the design of their Service Management Strategy, with Information Technology Infrastructure Library (ITIL) practices at the core of continual process improvement.

Let our Consultants focus on helping you reduce the total cost of ownership while producing service consistency, improvement, and quality.

Service Design Phase of the ITIL lifecycle address the design of IT Services. It sets about creating Service Catalog for each and every IT service (whether new, modified, or even retired).

The Service Catalog defines how companies can implement and operate the service. It also demonstrates the value provided to the company by the service. The Service Catalog may be viewed as a conduit between the “Plan” aspects contained within Service Design and the “Do” aspects of Service Transition. Service Design includes:

  • Service Catalog Management
  • Service Level Management
  • Risk Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Compliance Management
  • IT Architecture Management (such as SOA)
  • And Supplier Management.


  • VA Associates can assist our clients to find cost-effective ways to provide quality services to the business in a standard and consistent manner.