Implementation

VA Associates is a ServiceNow Implementation partner. ServiceNow implementations are typically considered in phases,

Phase I - Customer Enablement - Typically constitutes Incident, Problem , Change with LDAP integration
Phase II - Additional applications with integration to existing external systems.

Despite being a newer product in the market, VA Associates is able to offer individuals who
• who have a deep understanding of ITSM
• have managed deployments of the product for large multinational organizations
• customize and develop customer specific functionality

We have invested in our team members to bring quality expertise. They possess certifications within the ServiceNow domain such as
o Certified ServiceNow Systems Administrator,
o Certified ServiceNow Implementation Specialist
o and Certified ServiceNow Instructor (Systems Administration, Advanced Systems Administration)

We are also able to bring in integration and platform (PaaS) expertise which although not necessary for execution in this phase are key to understanding the planning for the Roadmap and Sequence Plan

Our partner network is vast enough to bring in specialized expertise for a short term, if needed.