Service Strategy

VA Associates brings together People, Process and Technology in alignment with clients' business needs and goals to assist in the design of their Service Management Strategy, with Information Technology Infrastructure Library (ITIL) practices at the core of continual process improvement.

ITIL’s Service Strategy framework aims to provide a clear insight into the relationships between the various processes, systems, services, business models. It asks the user to consider:

  • how and to whom services are to be offered
  • how internal and external market forces should be developed
  • how existing and potential competitors in those marketplaces will differ in offerings
  • how IT will create a value to the business
  • how to define and measure quality of service
  • how to choose the differing paths for improving service quality
  • Our IT Service Management Practice is focused on results and making use of the best practices available such as the IT Infrastructure Library (ITIL v3).


    ITIL is the world-wide de facto standard in IT Service Management and draws from both public and private sectors for content – in fact being a collection of best practices and supports other standards such as ISO20000.


    ITIL Version 3 is the latest release and consists of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
  • how to allocate and reallocate service resources
  • And finally how to handle conflicting demands placed against the available resources.